Refunds & Returns
Returns & Refunds
At abigailbryan.co.uk we want you to love your art prints, if for any reason you are not completely satisfied with your purchase we ask that you simply contact us and return the item(s) to us within 14 days of the order date along with your original invoice. All items must be returned undamaged and in the same condition they were sent to you and in the original packaging.
We regret at present that we are unable to refund the postage costs for any returns.
Your refund will be credited in the same manner and to the same account used to make the original purchase.
We will process a refund or exchange within 5 working days of receipt of your returned item(s). An email will be sent with confirmation of this refund or of the sent replacement item.
If for any reason it has been more than 5 working days since we received your return, please email us at firstname.lastname@example.org or use the contacts page, quoting your name, address and order number and we will follow up within 48 hours.
If your item(s) has been damaged in transit firstly please accept our sincere apologies. Whilst we make ever attempt to protect items unfortunately sometimes things happen during transit. Please email us within 5 working days with your name, address, order number and photos of the damaged item(s). Please let us know if you would like a full refund or a replacement which will be sent out again standard delivery and free of charge.
Can I change or cancel my order?
If we have not posted your item(s) yet then you can email us quoting your name, address and order number to change or cancel your order and request a full refund.